Social Security appeals and complaints leaflets

Summary:

These leaflets provide information about how you can appeal against a social security benefit, pension or compensation recovery decision. There is also information on how to make a complaint or comment about the service you have received from the Social Security Agency or Department for Employment and Learning.

Publish Date:

Thursday 29 July 2010

Availability:

Documents on this page can be downloaded by clicking on the appropriate link or by writing to:

Please use the office contact details provided on each leaflet.  For more information on social security benefits and pensions please contact your nearest Jobs and Benefits / Social Security office.

• Social Security / Jobs and Benefits Offices (contacts section)

Download:

• Appeal - If you think our decision is wrong (PDF 289KB)
  What to do if you think a decision on a social security benefit is wrong

  Application to have your claim for Industrial Injuries Disablement Benefit looked at again (PDF 189KB)
  If you have been paid a lump-sum life payment for a disablement claim before 19 November 1986 and have been assessed as disabled following a claim made on or after that date you can use this form to appeal.

  Compensation Recovery Benefit Appeal Form Z3 (PDF 14KB)
  The Appeal Form can be used if you disagree with a compensation recovery decision.

  Notification of an appeal against Health Service Charges Form HS30 (PDF 42KB)
  The Appeal Form can be used if you disagree with Health Service charges.

  Disagreeing with a decision - Jobseeker's Allowance (PDF 54KB)
  What to do if you think the decision on your Jobseeker’s Allowance claim is wrong

  Disagreeing with a decision - Income Support (PDF 66KB)
  What to do if you think the decision on your Income Support claim is wrong

  Information about Independent Social Fund Reviews (PDF 844KB)
  What to do if you think the decision on your Social Fund application is wrong

  Making a comment or complaint (PDF 100KB)
  Explains the procedure for making a complaint about the Social Security Agency or the Department for Employment and Learning

  Making a comment or complaints downloads in other languages
  Making a comment or complaint leaflet in Chinese, Arabic, Portuguese and Spanish.

  Recovery of Benefits Appeal Guide - What to do if you think a Certificate is wrong (PDF 78KB)
  How to appeal against a certificate of recoverable benefits or a certificate of health services charges issued by the Compensation Recovery Unit.