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Winter Fuel Payment helpline

Contact details for the Winter Fuel Payment helpline which answers queries from people who haven't received a Winter Fuel Payment in previous years.

Point of contact Winter Fuel Payment helpline
Telephone 0845 915 1515
Text phone 0845 601 5613
(deaf and hard of hearing users only)
Opening times Lines open from 8.30 am to 4.30 pm, Monday to Friday


For general enquiries you can complete a Winter Fuel Payment enquiry form using the link.


If you have a query about your Winter Fuel Payment and receive a benefit during the qualifying week you should contact the office that pays your benefit.